Shirley Halim

Our experience with your company has been overwhelmingly positive, largely thanks to Steven, our point of contact. He has been highly proactive, consistently suggesting innovative ways to enhance our security features and develop new products. Even when there was a mix-up with an email about our unit box issue, Steven promptly connected us with a new supplier, demonstrating exceptional initiative. Although we have not yet conducted detailed data analysis related to costs, the efficiency and personal interaction, including the ability to have face-to-face meetings, have been highly valuable. The quality of service has also been solid, with no significant complaints from our R&D or production teams. We would recommend Honsen to our local contacts based on the responsiveness and solution-oriented approach of Steven and his team, including Chye Luen, who have been adept at accommodating most of our last-minute requests. However, the cost structure might be challenging for our counterparts in Indonesia.